Why Service Design Is The Key To Citizen-Centred Local Services

Описание: In this episode of Think Tank, host Paul Zimmerman speaks with Will Callaghan, Co-Founder of LocalGov Drupal, about how digital transformation is reshaping local government.

With over 15 years working to transform digital services in the public sector, their discussion explores the challenges of updating outdated systems, the impact of devolution on local councils, and the opportunities presented by AI, automation, and open digital planning. Will also shares insights into making data more accessible and auditable, and what the future holds for local government over the next two years.

Watch the full episode here!:    • Why LocalGov Must Rethink Digital Transfor...  
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Think Tank works in association with Invuse - award-winning digital transformation experts with over 15 years of experience in the UK public sector. With a focus on solving complex digital challenges, Invuse enhances service delivery for organizations, their staff, and end-users, driving meaningful improvements across public services.

𝘈𝘳𝘦 𝘺𝘰𝘶 𝘳𝘦𝘢𝘥𝘺 𝘵𝘰 𝘶𝘯𝘤𝘰𝘷𝘦𝘳 𝘪𝘯𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘪𝘦𝘴, 𝘴𝘵𝘳𝘦𝘢𝘮𝘭𝘪𝘯𝘦 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴, 𝘢𝘯𝘥 𝘦𝘭𝘦𝘷𝘢𝘵𝘦 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦—𝘢𝘭𝘭 𝘸𝘩𝘪𝘭𝘦 𝘴𝘵𝘢𝘺𝘪𝘯𝘨 𝘢𝘭𝘪𝘨𝘯𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘨𝘰𝘢𝘭𝘴?
𝘖𝘳 𝘱𝘦𝘳𝘩𝘢𝘱𝘴 𝘺𝘰𝘶’𝘳𝘦 𝘤𝘰𝘯𝘴𝘪𝘥𝘦𝘳𝘪𝘯𝘨 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘰𝘴𝘦 𝘳𝘦𝘱𝘦𝘵𝘪𝘵𝘪𝘷𝘦 𝘵𝘢𝘴𝘬𝘴 𝘵𝘰 𝘣𝘰𝘰𝘴𝘵 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺, 𝘢𝘤𝘤𝘶𝘳𝘢𝘤𝘺, 𝘢𝘯𝘥 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘪𝘷𝘪𝘵𝘺?

Learn More about our Service Design:
https://invuse.com/service-design/

Learn more about our Intelligent Automation service:
https://invuse.com/intelligent-automa...
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WILL'S SOCIAL LINKS:
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Local Gov Drupal: https://localgovdrupal.org/
Will’s Consultancy: https://friendlydigital.co.uk/
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