ITIL4 - Service availability service management practice

Описание: Availability management activities as a practice includes: 

negotiating and agreeing achievable targets for availability (internal / external)
designing infrastructure and applications that can deliver required availability levels  (cost implications for fully resilient / dual data centres / 2 of everything / self healing )
ensuring that services and components are able to collect the data required to measure availability (think through how you will be measuring availability during business hours 9-5 or 24 x7)
monitoring, analyzing, and reporting on availability (which tools / your own or service providers / automation / which lens reporting through ?)
planning improvements to availability (interface into Incident mgmt P1 / Problem mgmt RCA MIR proactive / reactive) Think Continual improvement from general mgmt practices for example