Feedback Loops: How SREs Benefit and What Is Needed for Potential - LinkedIn - SRECon2017
Автор: Justin Miller
Загружено: 2017-03-29
Просмотров: 61
Описание:
https://www.usenix.org/conference/sre...
Pooja Tangi, LinkedIn
Abstract:
The problem:
Almost every SRE has felt the pain of using an ineffective tool or a top-down initiative requiring mass adoption of a beta product, however very few of these pain points are actually brought to the attention of upper management and are resolved in a timely manner. What is missing? A feedback loop, perhaps, or a systematic bottom-up approach for surfacing the problem areas?
The solution:
As a Technical Program Manager and a former SRE, I have questioned the validity of a proposed value of a given platform. Over a few different initiatives, I have realized that inserting bottom-up communication techniques and cross-team collaboration transforms discontent and toxic communication into supportive engagement that facilitates development of a better product that the SREs appreciate and are excited about onboarding.
I am not talking about a magical tool that will fix all of the issues above but small process tweaks which a project lead or a program manager could easily adapt and help for the betterment of the organization.
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