5 BIG Mistakes You're Making with AI Agents in CX Leadership

Описание: ✅5 BIG Mistakes You're Making with AI Agents in CX Leadership
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👉Just wrapped an energizing conversation on My Favorite CX Podcast with Chris Holt, diving into a topic I’m incredibly excited about: how human leaders will guide, shape, and elevate AI agents in the next era of customer experience

👉In this episode of My Favorite CX Podcast, I sit down with Chris Holt for an energizing conversation on how AI-led teams are reshaping customer experience — and why human judgment, leadership, and empathy remain at the core.

📚We dive deep into what AI-led CX teams actually look like, why human judgment still sits at the core of great customer experience, and the mindset shift leaders must make as AI takes on more front-line CX work.

🎯 In this episode, we discuss:👇
✅The 5 biggest mistakes leaders make with AI agents in CX
✅What AI-led customer experience teams really look like
✅Why human judgment and leadership still matter
✅How to lead AI agents without losing empathy• The future of CX leadership in an AI-driven world
✅What AI means for CX teams, leaders, and customers

💡If you're curious about the real future of customer experience — and what it means for CX leaders, support teams, and business decision-makers — this is a must-watch conversation.

🎧 Watch the full episode and share your thoughts:
What’s one area of CX you believe AI will transform first?

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