4 Sales Call Rapport Building Techniques That AI Can't Yet Do

Описание: By 2050, machines will take over half of all jobs.

… and telemarketers will be the first ones to go.

An Oxford study says

there’s a 99% chance
AI will replace human telemarketers soon.

But until AI learns how to build genuine rapport,
sales calls will remain a person-to-person interaction.

That’s because there are four building blocks of rapport
that only we humans can do for now.


#1 Listening and Empathy

Talking about oneself releases feel-good chemicals in the brain.
It’s even more rewarding with a person who’s really listening.

How Not to Sound Like a Machine:

Start with an open-ended question;
let them share a bit about themselves.


#2 Being Authentic

People do business with people they like.
No matter how well AI mimics human speech,
there’s nothing like the real thing.

How Not to Sound Like a Machine:

Let the conversation flow naturally and show genuine interest,
but don’t overdo it.


#3 Finding Common Ground

AI knows more about your prospects than you do.
But only people can connect and find common ground in a conversation.

How Not to Sound Like a Machine:

Bring up interesting tidbits that prospects can relate to.
Build on these points at different moments in the call.


#4 Creating Shared Experiences

The secret to building rapport is creating shared experiences.
Whether it’s defining the prospect’s problem or identifying a solution, working together brings people closer.

How Not to Sound Like a Machine:

Turn sales calls into collaborative brainstorming sessions.
Use “we”, “our”, and “us” in the conversation.


Rapport is a two-way connection between people.
It’s going to stay that way unless machines master these four skills.