Hospitality Is Still About Heart: Fabien Fresnel at TOURISE Riyadh

Описание: Discover an exclusive and insightful conversation with Fabien Fresnel, CEO of the Riyadh School of Tourism & Hospitality (RSTH), recorded at TOURISE Riyadh 2025 — the world’s first global forum dedicated to the transformation of tourism in the age of AI.

With more than 30 years shaping the world’s leading hospitality institutions, Fresnel shares a captivating vision of the future of tourism education, where technology accelerates progress, but emotions and human connection remain at the core.

👉 “Hospitality will always be a matter of emotions, of heart, and of meaning.”
👉 “The skills have not changed — only their proportion.”
👉 “Robots don’t shiver or cry. That’s why the human touch will always matter.”

In this interview, he discusses:

The evolution of hospitality skills in an AI-driven industry

Why educational innovation has been limited — and what must change

Saudi Arabia’s unprecedented tourism transformation

The challenge of training talent for giga-projects

Why emotional intelligence is becoming the most strategic skill

A powerful message to young professionals entering the industry

This video is essential for hospitality leaders, educators, investors, and students seeking to understand how tourism is being reshaped — and why the future will be high-tech, yet deeply human.

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