Jesse Zhang, CEO of Decagon | Escape Velocity Ep. 04
Автор: Latitude Capital
Загружено: 2024-10-31
Просмотров: 1613
Описание:
Jesse Zhang is the CEO of Decagon - a leading company in AI-powered customer service.
(0:42) Jesse’s journey into entrepreneurship
(2:56) Learning from his first company and a framework to find a startup idea
(5:50) Why build with a co-founder, and how they landed on the idea for Decagon
(12:40) How to think about moats in the AI space
(13:50) How to get large customers comfortable with deploying AI applications
(16:50) Using more than one AI model to build agents
(18:34) Building tooling and workflow software in addition to an AI agent
(20:56) What role does human-in-the-loop play today in the AI space
(23:19) The future of voice AI in customer service
(26:19) Was there a moment where he knew they had product-market-fit?
(27:46) How Jesse approached fundraising and how he thinks about large AI rounds at the seed
(32:27) Competition in the customer service AI space
(34:29) Large enterprises considering building AI applications themselves
(36:05) Maintaining balance as a founder
(38:10) What is over-hyped and what is under-hyped in the AI space today
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Host - Ansaf Kareem: @ansafk
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