IQ Troubleshooting stories

Описание: We all know when we purchase a longarm machine and a computer system, that we are expected to understand and learn to troubleshoot remotely as it is not feasible to have a 'dealer/support' person in every town. This is the nature of this very small industry. Understanding and communicating clearly goes a long way to minimise downtime for our machines and business.

This first event I have prepared one of my 'own' stories to share with you plus a couple of my experiences troubleshooting with my customers. All are common and I'm sure you will recognise the symptoms or have heard of them from other owners. The main point will be understanding and taking responsibility for clear communication and being able to express your issue with your dealer/support so that downtime is minimised for us all! Often we are dealing with many more than one person at a time, so our time can be short as well.

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