Service Training v. Service Education: Why Your Service Initiatives Are Falling Short

Описание: http://www.RonKaufman.com/subscribe
Want to know why most service trainings deliver mixed results?👇​

​Despite dedicating substantial budgets and lots of energy to service training programs, many organizations see modest, temporary improvements instead of the breakthrough results they expected.​

​Why? Because most programs only focus on HALF the equation. ​

​Watch the video to discover what most organizations overlook.​
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And be sure to check out Ron's full conversation with Anand Nigam on XEBO.ai's Xperience Beyond podcast:    • The Future of Customer Experience & Servic...  ​

#customerservice #customerexperience #customer #businessgrowth #businessideas

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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