TestOut PC Pro 3.4.3 Troubleshoot System Power Lab Guide

Описание: You are one of the IT administrators for a corporate network. As you start each day, your job is to check the Issue Trax help desk system to see if any jobs have been submitted. You are working from the computer named ITAdmin.

In this lab, your task is to:

Open Issue Trax from ITAdmin.
Find any tickets that are not yet closed.
Using the information found in the open ticket, resolve the issue.
Add a comment to the ticket, indicating that it has been resolved, and close the ticket.