Oferta de empleo - MANAGER BUSINESS EXCELLENCE

Описание: Puesto: MANAGER BUSINESS EXCELLENCE
Inscríbete a esta oferta laboral en http://www.gdhumancapital.com

Empresa/Área: GD Human Capital - Automoción

Introducción:
For one of our clients, a multinational company in the automotive sector in Maastricht, GD HUMAN CAPITAL is looking for an:

MANAGER: BUSINESS EXCELLENCE

Our client has a rich cultural environment with over 20 nationalities and more than 600 employees. Employees ensure that customers receive personal assistance in their own language at a consistently high level.

Mission:

The Manager Business Excellence is responsible for international analyses of customer/dealer contact functions. This function defines critical success factors and secures mutual agreement on corresponding best practices. The Manager Business Excellence steers a platform for best practice sharing and manages the Center of Competence that defines the standards for customer/dealer contact.
Funciones:
Main responsibilities:

Responsible for inventory/landscape of existing customer /dealer contact functions around the globe (in-house as well as outsourced activities).
Responsible for analysis of existing standards (e.g. Products, Processes, Systems) and environmental analysis of identified customer / dealer contact functions (incl. cultural conditions and factors within specific countries).
Define key success factors for customer/dealer contact and manage SWOT analyses of existing customer/dealer contact functions.
Prepare high level concept and detailed approach for setting up Governance functionality and inform higher Management accordingly.
Secure development of toolbox for implementation of standards.
Calculate financial implications and Business Cases.
Ensure budgeting adjustments where appropriate.
Manage implementation of defined standards and stabilization / anchoring.
Manage regular verification/check of target achievements based on defined criteria.
Lead, motivate and promote the assigned staff by means of target agreements.
Comply with all company and location wide regulations and guidelines valid for the transferred area of responsibility (e. g. working time regulations, guidelines etc.).
Responsible for communication, interaction and relationship building with stakeholders, CAC, GSP and MPCs.
Support Change Processes within the CAC.
Localización:
Maastricht
País:
Países Bajos
Requisitos:
Requirements:

Experience in Contact center management/operational process management.
Understanding of CAC processes, especially Service24h and Customer Service.
Experience in project management and process management.
Experience in working with Higher Management (CAC, HQ & MPC) and multicultural environment.
Independent thinking & acting.
Self-initiator, entrepreneur and networking skills.
Fluent in English (corporate language) and ideally German.
Se Ofrece:
We offer an attractive salary, benefits and an extensive relocation package.