Real-Time UI Action Scenario + Interview Use Case |

Описание: Welcome back to The Glide Script 👋

In this video, we solve a real-world incident management problem in ServiceNow.

In many ServiceNow environments, incidents are assigned to groups, but users still struggle with manual assignment, delays in ownership, and incorrect self-assignment.
As admins and developers, it’s important to design solutions that are simple for users and secure for the system.

In this session, you’ll learn how to design a controlled Self Assign solution that:

Improves incident ownership

Reduces manual effort

Follows real-time ServiceNow best practices

Works exactly as expected in real projects

✅ Topics covered:

Real-time ServiceNow assignment problem

Designing a controlled self-assignment solution

Assignment Group–based visibility logic

UI Action best practices

Admin-focused real project scenario

🎯 This video is perfect for:

ServiceNow Beginners

ServiceNow Admin learners

ITSM professionals

Anyone working on real ServiceNow implementations

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👉Check the Admin playlist for previous videos in this series:    • Servicenow Admin: A Step-by-Step Guide  
👉Check Real-Time Scenario Based ACL    • ServiceNow ACL Explained | Real-Time Scena...  

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