Transforming Communication: The Zoom Phone Project at Stevens Institute of Technology

Описание: Join us for an insightful session on the successful implementation of the Zoom Phone project at Stevens Institute of Technology. This initiative aimed to modernize the campus communication infrastructure by transitioning from traditional phone systems to the innovative Zoom Phone service. The project involved meticulous planning, procurement, and deployment phases, ensuring a seamless transition for all departments.

We will delve into the change management strategies employed to facilitate this significant shift, including comprehensive user training, stakeholder engagement, and continuous support. The project management efforts were pivotal in coordinating the migration of facilities phones, decommissioning outdated systems, and ensuring compliance with new regulations such as the Ray Baum Act and Kari's Law.

Discover how the collaborative efforts of the IT team with institutional stakeholders led to the project's success. We will share key insights, challenges faced, and the remarkable outcomes achieved, including enhanced remote work capabilities, improved emergency calling services, and significant cost savings.

This session will provide valuable lessons for institutions looking to upgrade their communication systems and navigate the complexities of large-scale IT projects.

Presenters:
—Maryam Mirza, Senior Director for IT, Client Experience and Strategic Initiatives, Stevens Institute of Technology
—Hammad Ali, Senior Director of Infrastructure Services, Stevens Institute of Technology
—Luis Quispe, Associate Director of Network and Telecom Engineering, Stevens Institute of Technology