Medway Council: Transforming nuisance vehicle reporting | Jadu Academy, London 2025
Автор: Jadu, A Netcall Company
Загружено: 2025-08-04
Просмотров: 51
Описание:
Discover how Medway Council radically improved its nuisance vehicle reporting process by putting users at the heart of service design. In this award-winning transformation, Vicky Bichard, Lead Service Designer at Medway Council, shares how a fragmented, confusing system was redesigned into a single, human-centred journey using Jadu’s low-code tools.
By unifying multiple services (abandoned vehicles, illegal parking, unlicensed repairs) into one seamless experience, Medway reduced duplication by 75%, integrated DVLA lookups directly into the form, and empowered residents with live report maps and status updates. The result? Less frustration, better data, faster responses, and £55k in annual savings through legacy decommissioning.
This is service design done right: scalable, human-first, and built to evolve.
Learn more about Medway Council's use of Jadu Connect: https://blog.jadu.net/blog/from-stick...
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