GeM Incident Management Policy 2026 | Complete Guide for Sellers

Описание: In this video, we explain the Incident Management Policy on the GeM Portal and why it is extremely important for every GeM Seller. Many sellers receive complaints from buyers due to delays, product quality issues, or non-compliance with bid terms.

Understanding how the GeM Incident Management System works can help sellers avoid penalties, account restrictions, and even suspension.

In this detailed guide, you will learn:
What is Incident Management Policy on GeM
How buyers raise complaints against sellers
What happens after an incident is reported
Different types of incidents on the GeM Portal
How sellers should respond to incidents
Tips to avoid penalties and maintain a good seller performance on GeM

This video is specially useful for new GeM sellers, MSMEs, and businesses participating in Government tenders. If you are selling products or services on the Government e-Marketplace (GeM), understanding this policy will help you manage risks and protect your seller account.

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