Empathy: The Differentiator In Sales Skills (with Art Fromm)

Описание: In this clip from Episode 44 of “The Empathic Leader,” Dr. Melissa Robinson-Winemiller sits down with guest Art Fromm to unpack the real meaning of empathy in sales and why it’s the differentiator between simply closing deals and actually serving people.

As Dr. Melissa Robinson-Winemiller puts it, “If empathy is understanding connection through perspective-taking, then it should be at the heart of every sales conversation.”

Art brings decades of sales, pre-sales, and enablement experience to the table, reflecting on what he’s seen in the field — the salespeople who read the client, understand what’s on the line, and make people feel genuinely cared for… and the ones who don’t.

If you’ve ever wondered how empathy actually drives better sales outcomes, this clip will hit home.

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Connect with Art Fromm:
LinkedIn:   / artfromm  
Website: https://www.teamsalesdevelopment.com/


About Art:

Art Fromm is a podcast host, author, facilitator, and speaker whose career bridges engineering, software, sales, and sales leadership. As the founder of Team Sales Development, Art has been at the forefront of integrating empathy and emotional intelligence into modern selling through his SEAMless Sales Method — a framework built on deep discovery, authentic client engagement, and understanding the value–risk–cost circle.
His dynamic workshops help sales teams boost revenue, win rates, margins, and overall client satisfaction — with one client seeing a 22% increase in bookings and a 16-point jump in win rate. Grounded in real-world experience and over two decades of earned client trust, Art brings a results-driven, human-centered approach to every room he steps into.
Currently based in the Greater Pittsburgh region, Art and I first connected as fellow speakers at bLU Talks at Columbia University, where he also served as emcee. A single conversation revealed how aligned our paths truly are — rooted in empathy, leadership, and elevating human connection in business.

CONNECT WITH ME:
► Instagram: @empathyqueen.eq
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► LinkedIn:   / dr-melissa-a-robinson-winemiller-author-sp...  

► About Dr. Robinson-Winemiller:
What do empathy and a treadmill have in common? Both need action to deliver results.

Quiet quitting. Resenteeism. Post-pandemic stress. AI. Modern leaders face challenges unimaginable in the past, and the pace of change is relentless. The old command-and-control leadership style is obsolete. Leaders today must evolve or risk irrelevance. But leadership now goes beyond dashboards and spreadsheets—so, what’s the answer?

Melissa Robinson-Winemiller is the answer. With over 20 years of leadership experience, two doctorates (including one focused on empathy in leadership), an MBA, and multiple certifications in change management and DEI, she helps leaders achieve greater profits, retention, productivity, and innovation.

Her mission? To elevate leadership through the often-overlooked power of EQ and empathy. As a coach and consultant, Melissa draws on expertise, data-driven insights, and proven results to guide leaders through today’s complexities.

► Disclaimer:
This podcast is for informational and educational purposes only. It is not intended to provide professional, medical, or clinical advice, diagnosis, or treatment. Always seek the advice of a qualified professional or licensed provider with any specific and personal questions you may have regarding personal or professional concerns.