ServiceNow | ITSM | ServiceNow Incident Workflow

Описание: Mastering Incident Management in ServiceNow: Comprehensive Guide for ITSM Professionals

Hi, this is Bill, and in this "servicenow tutorial" and "servicenow demo", we're explaining "incident response" and how incidents behave in a live ServiceNow environment. This session is crafted for "it service management servicenow" practitioners, architects, and technical professionals to grasp the practical application of "itil methodology" within the platform. By the end, you'll understand incident management effectively in ServiceNow.

In this instructional session, you will learn the ins and outs of incident management within ServiceNow, aimed specifically at IT service management practitioners, architects, administrators, and developers. The video explains fundamental concepts such as the incident lifecycle, Service Level Agreement (SLA) mechanisms, and the significant influence of Configuration Management Database (CMDB) and Common Service Data Model (CSDM) on incident resolution. Additionally, it features a detailed demo showing the practical application of these concepts in a live ServiceNow environment.

Timestamps:
00:00 Introduction to Incident Management in ServiceNow
01:09 Understanding Incident Management
01:49 Incident Lifecycle and Workflow
04:10 Roles and Responsibilities in Incident Management
07:04 ServiceNow Incident Management Demo
12:45 Best Practices and Key Takeaways
15:46 Conclusion and Viewer Engagement

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