Jira Service Management Overview | Explained in 6 minutes

Описание: Jira Service Management (JSM) is a ticketing system created by Atlassian. It allows teams to collect and manage requests from help ranging from password resets to policy questions to bug reports.

It is a great tool for any team looking to collect requests for help (including HR, IT, Finance, Engineering and more), and has a set of robust tools to help agents (people working on tickets) manage requests and help customers.

Here you'll get a high-level overview of what Jira Service Management does and some of its features.


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Chapters
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00:00 - Start
00:19 - What is Jira Service Management?
01:05 - What types of users use Jira Service Management?
01:15 - Jira Service Management Customers
01:38 - JIra Service Managemenet Agents
02:15 - Ticket Workflows
03:38 - Integration Jira Service Management
04:52 - Wrap Up