Ep 53: Examining Urban Outfitters’ Impressive Email Machine

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In this episode, Jordan breaks down exactly why it works. From full-bleed, image-driven emails that feel like window shopping to seamless category pages that reinforce continuity, UO shows how to connect inbox to onsite in a way that drives real platform revenue.

You’ll learn:
Why simple, image-first templates can outperform copy-heavy emails
How UO ties email campaigns to category pages for frictionless shopping
Smart discovery tactics like “shop by fit” and complete-the-look recs
What other brands can steal from UO’s approach to retention

#EmailMarketing #RetentionMarketing #EcommerceMarketing #UrbanOutfitters #DTC #DigitalMarketing #CustomerRetention #EmailDesign #EcommerceStrategy #MarketingPodcast #LifecycleMarketing #Klaviyo #Pilothouse #EmailStrategy #BrandBreakdown #MarketingTips

00:00:00 Introduction
00:01:00 Platform revenue & landing page continuity
00:04:00 Subject lines, frequency, preheader text
00:07:00 Sale emails & scalable templates
00:09:00 Full-bleed “window shopping” email design
00:24:00 Complete-the-look recs on PDPs

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