Call Center Team Management Guide | Members, Workgroups, Roles & Statuses

Описание: In this tutorial, we walk you through how to manage your call center team using MightyCall. Learn how to add team members, assign roles, create workgroups and custom statuses.

Discover how to:

00:08 Add and manage team members in your call center
00:38 Create and edit workgroups for better call routing
00:59 Assign roles like Agent, Manager, and Administrator, and what each role means
01:41 Сreate custom roles with tailored access and permissions
02:07 Rename default agent statuses like “Available,” and “Do Not Disturb”
02:27 Create custom user statuses
02:51 Monitor and change statuses in real-time via Supervisor Workspace

With MightyCall, setting up your call center team is very straightforward and easy. Whether you're a call center manager or administrator, this step-by-step guide will help you take full control of your team’s performance and availability.

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Book live onboarding: https://www.mightycall.com/live-onboa...
MightyCall help center: https://www.mightycall.com/support/
Learn more about user roles and permissions: https://www.mightycall.com/features/r...
Learn more about agent statuses: https://www.mightycall.com/features/a...

MightyCall mobile apps
iOS: https://apps.apple.com/us/app/id64489...
Android: https://play.google.com/store/apps/de...

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