ET Studios, powered by CleverTap | EP 05 | Ankit Khanna, Chief Product Officer, MakeMyTrip
Автор: CleverTap
Загружено: 2024-12-09
Просмотров: 71
Описание:
Transforming Travel Experiences Through Hyper-Personalization
How can real-time data and technology create truly unforgettable customer journeys in the travel industry?
In this episode of ET Studios, powered by CleverTap, industry leaders delve into how real-time data and technology are revolutionizing customer journeys in travel. The conversation emphasizes using data and analytics to understand customer preferences and deliver personalized experiences throughout the booking process. It also highlights the importance of long-term retention strategies, along with AI and real-time engagement, in crafting tailored travel experiences.
Packed with insights into how technology is reshaping the travel sector and driving customer satisfaction, this episode uncovers how brands can stay ahead of evolving consumer expectations.
Featuring:
Abhishek Gupta, COO & Chief Customer Officer, CleverTap
Ankit Khanna, Chief Product Officer, MakeMyTrip
#ETStudios #CleverTap
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