The 24/7 Care Conversation: An Alternative When It Can’t Be Staffed | Ep 17 | Home Care Millionaire

Описание: On this episode of the Home Care Millionaire Podcast, we sit down with Jerome Bouillon, a home care owner with a global background and a straight-shooting approach to leadership.

Jerome opens up about an early 24/7 case that carried a huge portion of the agency’s hours. It became a daily staffing puzzle, and it forced a hard conversation when the level of care changed.

What he did next is the heart of this episode, along with a principle he lives by: not every dollar is good.

Watch this episode if you want a clear, real-world example of how to protect the client, protect your team, and still lead with integrity when the plan has to change.

Episode Chapters:
00:00 – Welcome to the Home Care Millionaire Podcast
02:12 – Introducing Home Care Agency Owner Jerome
06:00 – Jerome's Financial Career in Europe
10:45 – Early U.S. Work And The Pivot Into Buying A Business
12:51 – Buying The First Agency In 2017 And Paying Cash With Limited Credit
17:10 – Desire To Serve As The Foundation For Long-Term Success
19:39 – “Broker In Compassion” And What Owners Really Do
21:11 – The 24/7 Case That Created Constant Staffing Pressure
23:17 – Alternative When 24/7 Can’t Be Staffed
24:21 – Not Every Dollar is Good
30:24 – Scaling with the Second Office
36:56 – Final Nuggets of Advice

Notable Quotes
“If you want to buy a business… you really need to be prepared: restaurant and home care business.” – Jerome

“If you do just for the money, you’re going to leave very quickly.” – Jerome

“Sometimes people ask me what you do, and I say, ‘I’m a broker in compassion.’” – Paul

“You don’t need to chase every dollar.” – Joan

Connect with Paul & Joan

Got questions or ready to grow your agency? Let’s stay connected:

🌐 Send us your questions at https://askjoanandpaul.com or connect directly with us.

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Your next big win starts here. Serve with heart, lead with faith, and remember… compassion is your calling, and wealth is your reward