Why Your Team Doesn’t Feel Seen – And What Great Leaders Do Differently

Описание: In this episode of the Marketing 4 Business podcast, Scott sits down with Rachel Kwok, Executive Officer of the National Kitchen and Bathroom Association (NKBA), to unpack what great leadership really looks like – and why most business owners are missing the mark.

Rachel shares how she leads a passionate, high-performing team by prioritising emotional intelligence, listening deeply, and aligning work with individual values. From one-on-one catch-ups to open culture meetings, this is practical, real-world leadership advice you’ll want to steal.

You’ll learn:
How to build a team culture where people speak up and step up
The key to making staff feel seen, heard, and valued
What most leaders get wrong about managing creatives
How to run standout events your industry actually wants to attend
Why feedback is a goldmine (and how to use it better)

If you're leading a team and want them to perform at their best (not just tick boxes) this episode is for you.

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Timestamps:
00:00 – Meet Rachel Kwok from NKBA
03:19 – The Future of Design: Tech, AI & Innovation
05:39 – How NKBA is Growing the Next Generation of Designers
09:09 – What Makes a Great Leader? Rachel’s Approach
11:40 – Aligning Team Values with Business Goals
16:08 – Lessons from Terrible Managers
21:11 – From Pizza Boards to Marketing Strategy
26:05 – Why Events Still Matter (and How to Run Them Well)
36:29 – The State of the Kitchen & Bathroom Industry in NZ
41:07 – Why Industry Awards Matter (and How They’re Judged)

See below for ways to get in touch with us…
Follow the Marketing 4 Business podcast on Instagram   / marketing4businesspodcast  
Follow Digital Influence on Instagram   / digitalinfluencenz  
Connect with Scott on LinkedIn   / scottwilson10x  
Connect with Rachel on LinkedIn   / rachael-kwok-45bb0b51  

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