Ep 11: How AI, Digital Retailing & Better Follow-Up Are Transforming Car Dealerships

Описание: In this episode of The Mission Debrief, the Call Team 6 team breaks down what’s really happening in the dealership world as AI, digital retailing, and modern BDC strategy continue to reshape automotive operations.
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Hosts Jeff Mays, Ken Kingstad, and Ryan Mays discuss the momentum coming out of NADA, the growing noise around AI in automotive, and the difference between real innovation and “snake oil” solutions. They also welcome special guest Steve Zabawa of WebBuy and EasyCar, who shares how dealerships can finally deliver the kind of fast, transparent, consumer-friendly buying experience customers have been asking for.

This episode dives into:
• What dealers are really looking for in AI tools
• Why many so-called AI solutions are just glorified chatbots
• How digital retailing is evolving from calculators to true transactions
• Why consumer-facing technology matters more than ever
• How dealerships can improve follow-up, communication, and conversion
• The role of human connection + AI in modern car sales
• How EasyCar and WebBuy are helping stores sell more vehicles with a simpler process

If you’re a dealer principal, GM, GSM, BDC manager, or fixed ops leader, this episode is packed with practical insights on how to improve operations, create a better customer experience, and stay ahead in the rapidly changing retail automotive landscape.

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