Digital Service Management | IT Management | MODERN WORKING WORLD

Описание: Field service management will also undergo a transformation in the course of digitalization. New technologies support the timely execution of maintenance and service work. IT management is primarily responsible for the digitalization of service processes.

Digitalization accelerates work processes in the service sector. The aim is to ensure that the information determined by technicians at the machines is forwarded to office staff as quickly and easily as possible. This information is subsequently passed on to the respective customer.

IT management is responsible for developing and implementing a suitable IT strategy for digitalization in field service. This may also include the selection of a suitable software solution to optimize service processes. IT management acts as an interface between end users such as service technicians and software developers whenever a software solution is being implemented. The requirements for the individual service processes are determined in collaboration with the service staff so that they can be met by a software solution.

The L-mobile software solution has transformed everyday work in field service by digitalizing many processes for the first time. A unified system in which information is updated in the field service order has eliminated changes in media. The slips of paper and Excel lists that were previously used did not meet the requirements of complex maintenance work. Therefore, this process has also been digitized using smart drop-downs in checklists on a tablet. There is also an option to attach photos of the respective machine/equipment to the order. This optimizes the entire checklist process.

IT management in field service can therefore make work processes a lot more efficient. Therefore, support from the IT department also contributes to the company’s success.

Learn more about L-mobile digital service management:
https://l-mobile.com/en/solutions-and...