Unreasonable Hospitality
Автор: I Can Achieve More
Загружено: 2025-12-20
Просмотров: 4
Описание:
👔 Is Your Team Providing Service... or Hospitality?
As a Learning & Development Manager, I spend a lot of time teaching "the checklists": the SOPs and the technical skills. But there is a massive difference between Service and Hospitality that can't be taught with a simple manual.
Service is black and white. It’s the mechanics—was the room clean? Was the food on time? It’s a box checked.
Hospitality is color. It’s how you make people feel.
The waiter who was slammed with work and "ignored" a guest. When he finally arrived, he didn't just provide a service; he offered hospitality by looking the guest in the eye and acknowledging them as a human being, not just "Table Number 7".
Why "Unreasonable Hospitality" is the ultimate L&D goal:
Humanity over Hierarchy: A 5-star hotel can offer perfect service yet feel like a cold transaction. True hospitality happens when someone cares about your experience, not just your bill.
Connection is the Tie-Breaker: In a world of automation, the human touch is our greatest competitive advantage.
The "L&D" Shift: We need to train our teams not just to do the job, but to own the emotional outcome of their work.
When we move beyond the "black and white" of our checklists, we create moments that people actually remember.
#LearningAndDevelopment #Hospitality #Leadership #CustomerExperience #UnreasonableHospitality #SoftSkills #ServiceExcellence #ProfessionalGrowth
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