Changing Shop Hiring and Workplace Culture | Promotive x Changing The Industry Podcast

Описание: In this episode of the Changing the Industry podcast, hosts Lukas Underwood and David Roman sit down with Promotive leaders Lisa Coyle and Joelle Pollak for a real conversation about what it actually takes to build a culture that hires well, retains talent, and scales without burning people out.

It starts with laughs and stories, then goes deep into the hard stuff shop owners and leaders face every day. Overpromising in hiring, broken trust, toxic high performers, and the reality that culture is built by what you do consistently, not what you say once in a meeting.

If you are a shop owner, manager, or leader trying to grow the right way, this one is for you.

In this episode, you’ll hear about
What has changed at Promotive since the early days and what has not
Why hiring is still tough and how both shops and techs can oversell
Culture frameworks that actually work, mission vision values and daily reinforcement
Keeping your word and why overpromising kills trust fast
Sharing data and business metrics so the team understands the why
Recognition systems like tacos and high fives and what they reveal about your team
Career growth beyond titles, side projects, mentorship, and skill expansion
Building a safe workplace for honest conversations and feedback
Why keeping toxic top performers will eventually unravel the whole shop
The danger of running a shop that cannot operate without you