How Orange Capital Partners Is Redefining Resident Experience at Scale | Mats Klein

Описание: Episode Description

What does it really take for a traditional real estate investor to become truly resident-centric?

In this episode of Vertical Futures, host Yael Shemer sits down with Mats Klein, Director at Orange Capital Partners, to unpack one of the most ambitious operational transformations happening in European residential real estate today.

With over 15 years in the industry, Mats is leading a shift from a traditional B2B, asset-driven model to a B2C, service-oriented approach, one where residents are treated as customers, data is organized around people rather than units, and living is designed as a seamless, end-to-end experience.

In this conversation, Yael and Mats explore:

Why resident expectations have changed dramatically over the last five years

How Orange Capital mapped the full resident journey and consolidated 17 legacy IT systems into a unified platform

What a true 360-degree customer view looks like in residential real estate

How “Living as a Service” can improve tenant satisfaction while driving NOI

Why real estate leaders must learn from consumer-first industries outside real estate

How Orange Capital is preparing its portfolio for AI, automation, and future agent-based workflows

What it means to scale innovation across 25,000 homes without losing agility

This episode is essential listening for operators, investors, and PropTech leaders who believe the future of housing depends on putting residents at the center of every decision.

As Mats shares, the next generation of real estate winners will be institutions that can execute at institutional scale while maintaining the mindset and agility of a startup.

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