Patient referrals with Dr. Will Morris

Описание: Dr. Will Morris is Chief Medical Officer at Tennr. He's also a practicing hospitalist, a former hospital CIO, and former Chief Medical Officer at Google.

In this episode, Dr. Morris explains the full referral lifecycle, why most referrals end up in a black hole for patients, and how intelligent triage and closed-loop communication can match patients to the right provider at the right time.

00:00 Introduction
01:47 What does Tennr do?
02:42 What is the self-pay referral experience like?
05:48 Is waiting for "Dr. Famous" always the right move?
06:24 What's the difference between a formal and informal referral?
11:13 Why do referrals disappear into a black hole?
13:34 How does closing the referral loop benefit everyone?
17:41 Can Tennr solve the Dr. Famous wait time problem?
24:44 What is "The Goal" and why does it apply to healthcare?
34:01 What does a Tennr implementation actually look like?
36:44 Do health systems that use Epic already have this solved?
40:11 If you could change one thing about RCM, what would it be?

Learn more about Tennr: https://tennr.com
Connect with Dr. Morris on LinkedIn:   / mowilliam  

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