Designing Human-First Healthcare with Lindsey Lehman of Mayo Clinic

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In this episode of The Interconnectedness of Things, we sit down with Associate Administrator for Hospital Operations at Mayo Clinic in Rochester, Lindsey Lehman, to explore how data, design thinking, and compassion are reshaping hospital operations. From the challenges of streamlining workflows to the nuances of patient-centered design, Lindsey shares firsthand insights from inside one of the world’s leading medical institutions.


Lindsey walks us through the complexities of modern hospital operations from coordinating frontline care to optimizing behind-the-scenes logistics. She highlights how systems-level thinking and operational design can reduce friction, improve patient experiences, and empower care teams to work more effectively. Her reflections on data storytelling and cross-functional collaboration reveal the subtle yet powerful ways that insight and empathy can transform large-scale healthcare delivery.


The conversation culminates in a forward-looking discussion on artificial intelligence in healthcare. Rather than replacing human expertise, Lindsey emphasizes the importance of keeping the “human in the loop,” where AI augments, not overrides, clinical decision-making. It's a nuanced take on the future of innovation: one where curiosity, humility, and compassion remain at the heart of progress.


Whether you're passionate about improving complex systems, intrigued by hospital innovation, or curious about how AI and human insight can coexist, this episode delivers both strategic depth and human warmth.


About "The Interconnectedness of Things"
Welcome to "The Interconnectedness of Things," where hosts Dr. Andrew Hutson and Emily Nava explore the ever-evolving landscape of technology, innovation, and how these forces shape our world. Each episode dives deep into the critical topics of enterprise solutions, AI, document management, and more, offering insights and practical advice for businesses and tech enthusiasts alike.

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