People, Process, Technology, & CULTURE. How an Experience Mindset Culture is the Runway for Success

Описание: On this episode of the Lead the Future Podcast, Dr. Vince Molinaro is joined by Global Customer Growth and Innovation Evangelist of Salesforce and Wall Street Best Selling Author, Tiffani Bova. Her first book, Growth IQ, was wildly successful over the past two decades. Throughout her career, she's led large revenue-producing divisions at businesses ranging from startups all the way through Fortune 500. Tiffani recently launched her second book, The Experience Mindset, which guides this episode’s discussion.

What seemed like an obvious correlation between happy employees leading to greater innovation, happier customers, and greater growth, led Tiffani to wonder if she could prove this through research. She first explored this at Salesforce with the findings leading to a global study of this connection, ultimately leading Tiffani to publish The Experience Mindset.

Vince and Tiffani discuss the key takeaways and principles of Tiffani’s work and how they can be applied to business and leadership development.

“There is a huge sort of conflict and tension between what the C-suite wants to happen, and thinks is happening. And then what the employee actually wants to happen and knows is happening because they're living and breathing it.” - Tiffani Bova

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