How to Link Incidents to Problems in Freshservice [2026 Full Guide]
Автор: Shortcut Academy
Загружено: 2025-12-17
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How to Link Incidents to Problems in Freshservice
In this video, we show you exactly how to Link Incidents to Problems in Freshservice. We examine the structural relationship between individual service disruptions and their underlying root causes within the ITIL framework.
Mastering this specific tool improves workflow, organization, and project quality by consolidating duplicate issues and ensuring that all affected users are updated simultaneously when a resolution is identified. We utilize the dashboard to manage the association between multiple incident records and a single problem record, which facilitates more effective root cause analysis. Establishing a clear link between these entities is vital for reducing ticket redundancy and maintaining a high-level overview of systemic IT challenges.
Technical Specs: Software: Freshservice; Feature: Dashboard
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