Lost Parcel Mock Call Sample

Описание: Here's a mock call sample of a lost in transit parcel. The tracking number shows "delivered" but the actual parcel wasn't delivered and is missing. This shows two agents (Claire and Candace) handle the same call and the same issue with different results.
#mockcall #customerservice #callcenter

00:00 Description
00:22 Bad Customer Service
07:34 Great Customer Service