AI-Powered ServiceNow: What's Ready, What's Next
Автор: Beyond20
Загружено: 2025-09-26
Просмотров: 190
Описание:
Artificial intelligence is rapidly becoming a core part of how we deliver, consume, and optimize services in ServiceNow. But with so many new AI capabilities available, how do you know which ones are ready to deploy today, and which should be part of your roadmap for tomorrow?
In this session, we’ll provide a practical guide to applying AI across ServiceNow. Drawing on real-world scenarios, we’ll explore:
— Skills vs. Agents: How to determine when to use each, and how they complement one another.
— Quick Wins with AI: Context-aware suggestions, summarization, and content generation that deliver immediate value.
— Practical Use Cases: How to handle GDPR or CCPA “forget me” requests by combining Privacy Management with Data Anonymization.
— Agentic Workflows: When to think beyond simple automation and design branching AI-driven processes.
You’ll leave with actionable insights on what AI features in ServiceNow are ready for you to leverage today—and how to prepare for the next wave of innovation.
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