Transforming Care Through AI: CX Innovation at City of Hope
Автор: Larj Media
Загружено: 2026-02-13
Просмотров: 30
Описание: What does life-changing CX look like? At City of Hope, it means giving doctors back their evenings, helping patients find life-saving clinical trials, and using AI to transform care. In this episode of Simply CX, Nasim Eftekhari shares how her team built Hope LLM—a tool that’s redefining what customer experience means in healthcare. Listen now and discover why CX innovation isn’t just about efficiency—it’s about impact.
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