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Crucial Confrontations
Автор: 2 Small Biz Guys
Загружено: 2017-03-28
Просмотров: 1387
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Crucial Confrontations - Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Disappointing Results at Work?
The Guys explore one of the toughest issues – dealing with confrontations in the workplace. No, it isn’t about breaking up fights, but it can result in one if not handled properly in some cases. Most of us avoid conflict at all costs, so confronting employees who aren’t meeting up to standards is certainly not an enjoyable process. Crucial Confrontations – Tools for Resolving
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