Customer is King
Автор: Customer Service Edge
Загружено: 2025-11-03
Просмотров: 5
Описание:
In the 90s, every company promised to serve “the customer.”
But promises don’t serve customers — people do.
In The Customer Service Edge, I explore what really happens between intent and action.
It’s rarely bad people. It’s broken alignment.
Swipe to see how organizations lose alignment between policy and practice.
Would your team’s actions still echo your mission statement — if it weren’t on the wall?
#CustomerFocus #CX #LeadershipCulture #CustomerServiceEdge #GopalGureja
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