Hertz Goes All AI On Their Customers

Описание: Today, we’re diving into a controversial move by Hertz, who has rolled out AI-driven vehicle inspections. The promise? Faster returns and fewer disputes. The reality? Well, a lot of frustrated customers, angry over surprise charges for so-called “damage” that barely shows up on camera.
Is Hertz genuinely using AI to provide better service, or just to squeeze more fees from unsuspecting renters? Are these smart systems making the process more fair, or more alienating? In today’s video, we’ll break down the good, the bad, and the downright questionable behind Hertz’s latest tech gamble. If you care about how AI is really impacting the customer experience—and not just what the press releases claim—you’re in the right place. Ready to separate fact from fiction? Let’s jump in.


Bio

With over 30 years of experience in enterprise technology, David Linthicum is a globally recognized thought leader, innovator, and influencer in cloud computing, AI, and cybersecurity. He has authored over 17 best-selling books, over 7,000 articles, and 50 courses on LinkedIn Learning. He is also a frequent keynote speaker, podcast host, and media contributor on topics related to digital transformation, cloud architecture, AI, and cloud security.

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