What is a good way to Measure Operational Excellence / Process Excellence | SmartPlaybooks

Описание: 1. Deming said that the founding principle of any Quality Framework is to eliminate Fear.
2. By eliminating fear, the operator will be Free to raise a concern.
Leadership’s role then becomes one of a Janitor, to remove those problems raised by operators.
3. Demystify Process Excellence: It shouldn’t become Latin being spoken by a select few in a predominantly English environment.
4. Last piece is about how clued-in people on the ground are about driving small but meaningful improvements.
5. Business Playbooks hold the whole thing together by enabling the Process Framework through smaller tasks


Speaker Profiles:
Prithwi Dasgupta: https://www.linkedin.com/in/prithwidasgupta/
Sushant Pande: https://www.linkedin.com/in/sushantpande/

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