Service Agreements: Safeguarding a Participant’s Right to Choice and Control

Описание: This session unpacks the key role Support Coordinators play in helping participants understand and navigate service agreements. You will learn how to support informed choices, protect participant rights and strike the right balance between duty of care and choice and control.

Host: Endeavour Foundation - https://bit.ly/4hm1CzY
Presenter: Support Coordination Academy

Timestamps:
0:00 - Webinar Introduction
7:54 - Clear Agreements – Setting Expectations & Safeguarding Rights
16:01 - How Support Coordinators Negotiate Agreements
21:34 What Support Coordinators Need to Consider
24:11 - Helping Participants Choose the Right Providers and Make Informed Choices
29:34 - Duty of Care and Dignity of Risk
33:38 - How Can You Facilitate This Balance?
45:00 - Q&A Session

Key Insights:
• Understanding the Purpose of Service Agreements: Explore how service agreements support participants' rights by clearly outlining roles, responsibilities, and expectations between providers and participants.

• Promoting Informed Decision-Making: Learn strategies to ensure participants are empowered to make informed choices about their supports and service providers.

• Balancing Duty of Care with Choice and Control: Discuss how to navigate provider responsibilities while respecting the participant’s autonomy and preferences.

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