Comprehensive Functional Testing for IVR Applications
Автор: Information 13
Загружено: 2016-10-28
Просмотров: 4824
Описание: Increased digitization of C2B (Customer-to-Business) communications provides more channel choices than ever before, but if those channels fail to deliver, Customers will turn to voice. The first thing your now already-frustrated Customers will hear when they dial your number is your voice robot – what do they encounter when they get there? You need to ensure that your IVR applications are responding to or redirecting your customers as necessary, but manual testing of every menu option is time-consuming, error-prone, and delivers limited documentation. Join the experts at IR for a conversation on automated alternatives that will help you achieve both ROI and peace of mind.
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