Learner-Centric Training: How Employers Can Make the Switch

Описание: Moving from a compliance-led model of training to something more learning-centric requires a mind shift, says HR expert John Helmer. In this video, John explains how to reconcile the contradiction between what a business needs its people to know to stay competitive, and what employees actually want to learn.

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Transcript:

If you're moving from the formal compliance-led model of training to something more learner-centric, there's a step that's really important to take and really, it's a mind shift.

The mind shift is recognizing that learning is something personal to the individual. Learning is a set of mental processes that happen in the brain and they involve feeling as much as thinking. In fact, more feeling than thinking, if you subscribe to the effective context theory, as espoused by among others, Nicholas Shackleton-Jones. Nick is Director of Learning and Performance Innovation at PA Consulting and he's written a book about this stuff and it's called, “How People Learn.”

The theory basically says that you can't teach people things they fundamentally don't care about, that people don't remember facts and information; they remember how they felt about those facts and that information.

Okay, here's the challenge for L&D. The business has things it needs people to know and a bunch of skills it knows it has to acquire as an organization to survive in today's fast-moving competitive market environment.

And on the other hand, you've got your employees who won't learn anything that doesn't personally and intimately engage them as individuals. How do you reconcile this apparent contradiction?

The answer has to be to establish win-wins, it seems, to get an alignment between the needs of organizations and those of the individual. You can use AI and social networks and experiences and resources and courses—everything L&D has in its toolkit nowadays—to make that happen.

The mind shift is that learning has in some sense to be owned by the individual, even though it's the business that's sponsoring them to learn and paying for it and will naturally have a stake in what they learned; but it has to be about establishing win-wins.

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