Examining the Natural Evolution of Digital Payments & Loyalty Programs

Описание: The number of digital wallets worldwide has grown from fewer than 2 million in 2016 to 2.8 billion in 2020. By 2028, a staggering 74% of the global population will utilize a digital wallet*. Manifold partner John Sviokla welcomes innovative product builder and former PayPal and Wells Fargo exec Dickson Chu to explore the latest trends, technologies, and strategies happening within the digital payment ecosystem.

In this conversation, John and Dickson dive deep into loyalty systems, points, and behavior; explore the the role of gamification and reward systems; as well as how social media can play a big role in a program’s success. They also cover how to enhance customer engagement and strategies for optimizing the performance of digital payment and loyalty systems.

Kimberly Goldstein, President at JMB Insurance, brings a wealth of knowledge and experience in risk management and was recently promoted to President at JMB Insurance where she's focused on strategic growth.

The current platform for insurance is archaic and old. Kim helps us understand how AI and digital transformation is disrupting the legacy insurance model. As we know, insurers have only just begun to scratch the surface of what machine learning, artificial intelligence, and robotic process automation can bring to the table.

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