Discovering Your True North: The Key to Authentic Leadership and Sustained Business Growth

Описание: "You'll not sustain shareholder value unless you create greater value for your customers. (It's time to) rethink and reconceptualize the organization as being into business at customer service." - Bill George

Delve in this [Un]churned conversation with host, Josh Schachter and Bill George, an executive fellow at Harvard Business School and author of the True North series as they discuss
0:00 - Get to know Bill George
02:00 - True North Framework
03:50 - Younger generations are more focused on purpose and values
06:30 - Serving customers is the focal point of business success
09:04 - Talk to customers every day!
10:11 - CEOs spend only 3% of their time talking to customers
11:45 - The importance of prioritizing frontline people over CEOs
15:50 - Everyone in an organization must think of themselves as a leader to make a difference.
20:35 - Bill George's True North


#updateai #customersuccess #saas #business

Subscribe to the channel -   / @updateai9697   & hit the bell icon to stay updated with the latest videos.

Get in touch with Josh on
Linkedin -   / jschachter  
Twitter -   / joshschachter  

Follow UpdateAI:
Linkedin - https://www.linkedin.com/company/upda...
Twitter -   / update_ai  

Unchurned is presented by UpdateAI

About UpdateAI
At UpdateAI our mission is to empower CS teams to build great relationships with their customers. We work with early & growth stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.