Why MSPs Bleed Money on RFP Projects
Автор: Bonita Payton
Загружено: 2026-01-19
Просмотров: 2
Описание:
Most Managed Service Provider (MSP) contracts fail before Day One — not because of poor execution, but because of how the RFP and SOW are built.
In this video, Bonita Payton breaks down the real reason MSPs start losing money from the moment service delivery begins. The failure doesn’t start in operations. It starts during due diligence, when assumptions replace operational reality.
This video covers:
How the RFP process quietly sets MSPs up for failure
Why ticket data is often incomplete and misleading
How workload is underestimated before contracts are signed
Why sales commitments without delivery input break service delivery
How MSPs end up understaffed, missing SLAs, and operating at a loss
The snowball effect that leads to burnout, attrition, and constant escalation
This is not theory.
This is real-world service delivery experience from decades working across Fortune 500 companies and global Managed Service Providers.
If you are a:
CIO or IT leader
MSP executive or sales leader
Service Delivery Manager
Vendor or outsourcing leader
This video will help you understand where outsourcing really breaks — and how to avoid it.
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IT Service Delivery
MSP Governance & SLAs
RFPs, SOWs, and Vendor Management
Global IT & Call Center Operations
👤 About Bonita Payton
Bonita Payton is a Service Delivery and Outsourcing Readiness Advisor with over four decades of experience in IT. She has led global service delivery for Fortune 500 companies and some of the world’s top Managed Service Providers, helping organizations avoid the internal failures that break outsourcing relationships.
📎 Connect & Follow
LinkedIn: https://www.linkedin.c0m/in/bonitapayton
Website: https://www.bonitapayton.com
Managed Service Provider, MSP contracts, IT outsourcing, RFP process, SOW explained, service delivery management, IT governance, CIO leadership, vendor management, SLA failures, MSP pricing, IT service delivery, global service delivery
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