Unicorns & Dark Horses; Diverse Leadership Legends 🖤 Episode 4

Описание: A story-telling driven podcast revealing the successes, secrets and visions of industry greats.

PODCAST EPISODE FOUR: ⭐ Beyond Cost: How South Africa is Redefining Global Outsourcing

Louise Locke, Managing Director of South Africa at Custom Connect, joins us in this episode to discuss her hands on experience of the South Africa region as an excellent option for businesses to outsource and offshore work.

Louise has a background in customer operations and innovation and has worked with numerous technology first businesses, including Booking.com and Xerox. Louise has delivered significant change during her career across numerous industries including e-commerce, travel, financial services and a short time in public sector.

These are the areas that are covered in this podcast:

• Many boards and senior business leaders still see South Africa primarily as a low-cost delivery location. From an operator’s perspective, how does that framing actively limit the value companies get?
• What is South Africa offering today that fundamentally moves the outsourcing conversation beyond cost?
• Some executives still assume South Africa can’t handle complex, regulated, or mission-critical work. What are you seeing that may challenge this assumption?
• What’s the real comparison buyers should be making today with regards to on or offshore locations, and indeed which outsourcing partner to work with?

Our interview host is Hannah Cox, Managing Director of Client Partnerships at Gallop Executive.

Hannah is known as a Thought Leader and Subject Matter Expert globally and here are some of her accolades:

• Top 10 CX Leaders to Watch 2024 - SME Business Review
• Top 10 Highest Performing New Starters Globally - Korn Ferry, 2022
• Top 33 Inspiring Women in CX to follow in 2022 - Engati
• #11 on Customer Experience Magazine's list of Top 50 CX Stars 2021
• Winner of 'Outstanding Contribution to Judging’ Award 2019 - UK Digital Experience Awards

Gallop Executive is a premium quality executive search firm that specialise in the permanent, interim and fractional recruitment of senior leaders in business transformation, across digital, operations and marketing.
Defying tradition. Defining search.

You can find out more about Gallop Executive by visiting our company website www.gallopexecutive.com