Shoplifters Caught Red Handed - Retail Terminal Fraud - Catch a Thief UK - Channel 5

Описание: Terminal Fraud!
A clip featuring Catch a Thief UK and founder Farrah McNutt from Channel 5's new documentary series, Shoplifters Caught Red Handed.

This clip highlights an attempted retail payment terminal fraud in one of our members stores located in Birmingham.

Two male suspects entered the store asking for baby wipes whilst the other male attempted to manipulate the payment terminal in order to use a stolen bank card to pay for alcohol. The male who was asking for baby wipes was doing his best to cause the shop assistant to be distracted.

The situation got a bit tense at times as the shopkeeper in this instance was aware of their distraction scam and managed to refuse them service and even given them a refund which the suspects requested.

Quite often when this type of scam is taking place and the shopkeeper becomes aware and refuses the goods, the bad customer will then ask to be refunded. Many shopkeepers have fallen victim to this and given the refund, the suspect will change the original stolen card that they used to a different card that isn't stolen to obtain the refund. Retailers can lose their money twice with this scam.

You can see these suspects in full via the Catch a Thief UK website.

Our advice to retailers regarding this scam is to contact your terminal provider to have the signature request function turned off. Also If a customer asks for a refund don't give them one and ask them to contact their bank.

There are more episodes in this series featuring our work and the work of other professionals in the industry via My5

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