Ex-Embraer VP: Stop Treating Customers Like Transactions | Sergio Frias | Season Finale

Описание: Sergio Frias didn't come here to talk about "improving customer service."
He came to change your entire mindset about what customer experience REALLY means.

Former VP at Embraer. Former VP at Bombardier. Current CEO of CXHUB Consulting.

And in this SEASON FINALE episode, he challenges everything you think you know about customers.

Why most treat CX as a "department" (fatal mistake)
The mindset that separates Embraer from its competitors
How aviation companies think differently about experience
The mindset shift that transforms entire operations
Why CX isn't about being "nice" to customers
If you think customer experience is "responding fast" and "being polite":
This episode will challenge that belief.
Because CX isn't a tactic.
It's a strategic mindset.

CONNECT WITH SERGIO FRIAS:
Instagram: @sergiofrias_official
LinkedIn:   / sergiofrias  
CXHUB Consulting

ABOUT NEXT LEVEL PODCAST:
Conversations that challenge how you think about business.
No filter. No script. Just real transformation.
Interested in being a guest? DM on Instagram
Subscribe and hit the bell - Season 2 coming soon

ABOUT FLYUS MARKETING AGENCY:
FlyUs is the boutique marketing agency for ambitious brands that refuse to be invisible.
We don't do marketing - we facilitate elevation.
If you're tired of being treated like a commodity and ready for premium positioning, we work with 12 clients at a time who understand that strategy comes before tactics.
Learn more: www.weflyus.com
Connect: @flyusmarketing.agency

PRODUCTION:
@brunobiazzini
Agency: FlyUs Marketing Agency
Elevating brands that refuse to be invisible

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