Data Driven Customer Experience video #4 Build consumer trust
Автор: Ilenia Vidili Customer Experience Keynote Speaker
Загружено: 2020-07-14
Просмотров: 20
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Customers are understandably cautious about trusting companies with their personal information. There has been an increasing number of data breaches and misuse of data that customers are losing trust in companies that don't use their personal information with care. In fact, a recent study says that 79% of consumers are concerned about how companies use the data they collect, and more than half of consumers don’t feel well-informed about what companies plan to do with that data.
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