Transfer Chat from Agentforce Agent to Human Agent in Salesforce | Salesforce Agentforce Guide

Описание: #salesforceadmin #salesforce #agentforce #aiagents #salesforcecertification

In this video, I have explained how to transfer a request from an Agentforce Agent to a Human Agent in Salesforce. You will learn the step-by-step process for configuring escalation and ensuring a smooth handoff from bot to live agent for better customer support.
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